Owner properties have known for years about the power of the Rental Program code in Unit Setup but...
Chapter 29 – Rental Program – Big Power from a Tiny Code
Chapter 27 – Best Practices: Creating Ancient History
On rare occasions, very large properties may need to go on a diet. The Cartman Defense...
Chapter 26 – Best Practices: Removing Old Guest Tiles
Beyond the obvious, your Guest Tile database is your most valuable asset because it is the only...
Chapter 25 – Best Practices: Deleting Old Miscellaneous Data
A number of databases in SMS|Host do not have an historical component – they just get bigger in...
Chapter 24 - Best Practices: Managing Historical Data
Why does my SMS|Host system run slower than it did a few years ago? This is a question we are asked...
Chapter 18 – The Concierge Directory – A Guest Service Information Tool
Sometimes, screens that are only accessible from the Function Keys can get lost when they are out...
Chapter 16 - Capturing a Guest's Image at Check-In
In today’s security-conscious environment, most properties are requesting a photo ID, either in...
Chapter 6 – The SMS|Host HelpSite: Your Most Powerful Resource
In this post, I want to take a moment to give a shout-out to the folks behind the SMS|Host HelpSite...
Chapter 5 – A Word About eMail and Correspondence
Apart from your advertising spend, your greatest opportunities to reach potential returning Guests...