Many properties that do not charge either their Owners or Guests for Housekeeping services are unaware of the value of a feature embedded in the Housekeeping Console for capturing and recording a day’s activity. The button to launch this feature was previously labeled (P)ost but has recently been changed to Ca(P)ture in order to make it more user-friendly. While properties that do bill for services use this as a nightly one-button transaction process, they also benefit from having SMS|Host capture the details of each day’s assignments and archive them for subsequent reporting, something that is available for every property to employ.
Three operational rules are required to take advantage of these capabilities:
When these elements are in place, the Ca(P)ture function will record into the Housekeeper’s account the date and assigned unit number, the service that was performed, the reservation number linked to that service and the points (e.g. minutes) associated with performing it. Points for Housekeepers working in Teams will be divided between the members and their percentage of participation will be logged, as well.
Once all of this data is recorded, the Housekeeping Transactions report (R-R-1-F-6) can be run for a date range to examine in detail or summary:
Given that these circumstances change daily (i.e. that service in that room assigned to that Housekeeper), the information must be captured prior to the End-of-Day by use of the Ca(P)ture button. Since there is no “second chance”, we strongly encourage you to add it as a function to the Automated Night Audit process to ensure it takes place.
If you are not currently recording and archiving this data, I recommend you review your procedures and consider incorporating the process.
Next time, we’ll explore the Concierge Directory. (And if you don’t know what I’m talking about, then you really need to read the next post.)